1. Eligibility for Returns
We strive to provide high-quality products, but if you receive a defective or damaged item, you may be eligible for a return or exchange under the following conditions:
- The issue must be reported within 48 hours of delivery.
- The product must be unused, in its original packaging, and include all accessories.
- Clear photos or videos of the defect/damage must be provided as proof.
2. Return Process
- Contact our support team within 48 hours of receiving the item.
- Provide order details and proof of the defect or damage.
- If approved, our team will guide you through the return process.
3. Refund Policy
- Refunds are issued only in cases where a replacement is not available.
- Refunds will be processed after the returned item is received and inspected.
- Processing time for refunds may vary and will be communicated upon approval.
4. Exchanges
If a replacement is available, we will process an exchange for defective or damaged items instead of issuing a refund.
We are committed to ensuring customer satisfaction. If you have any questions regarding returns or refunds, please contact our support team at [email protected].